RETAIL TECHNOLOGY CONCLAVE 2026 JW MARRIOTT MUMBAI SAHAR · 23–24 SEP
Driving the Future of Retail ReTechCon (Retail Technology Conclave)
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Retail Technology Conclave (ReTechCon) brings together CIOs, CTOs and technology innovators shaping the future of retail in India — two days of insight, networking and disruption.

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Panel Discussions

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Topics of Discussion

The Sale Isn't Over At Checkout — How trust, confidence, and preventable returns are all the same problem viewed from different points in the customer journey

The Sale Isn't Over At Checkout — How trust, confidence, and preventable returns are all the same problem viewed from different points in the customer journey.

Screen To Storefront — What direct-to-customer brands learn about their own customers the moment they open a physical door

Screen To Storefront — What direct-to-customer brands learn about their own customers the moment they open a physical door.

Loyalty In The Age Of The Algorithm — What loyalty actually means to a customer when a machine is making more of the decisions that used to earn it

Loyalty In The Age Of The Algorithm — What loyalty actually means to a customer when a machine is making more of the decisions that used to earn it.

Nobody Walks in Anymore — How and where customers actually discover a brand today, long before they ever type a search query

Nobody Walks in Anymore — How and where customers actually discover a brand today, long before they ever type a search query.

Building The Next Store — Where India's retail technology is headed next, and what the country should build differently from the markets that got there first

Building The Next Store — Where India's retail technology is headed next, and what the country should build differently from the markets that got there first.

From Followers To Buyers — How D2C brands convert community trust into sales without cheapening the community that built the trust

From Followers To Buyers — How D2C brands convert community trust into sales without cheapening the community that built the trust.

The Repeat Customer Is Not An Accident — What actually brings a customer back a second and third time, once personalisation and loyalty stop being separate strategies

The Repeat Customer Is Not An Accident — What actually brings a customer back a second and third time, once personalisation and loyalty stop being separate strategies.

Who's Shopping For Your Customer? — How autonomous agents and voice interfaces are starting to shop on the customer's behalf, and what that does to the traditional browse-and-buy journey

Who's Shopping For Your Customer? — How autonomous agents and voice interfaces are starting to shop on the customer's behalf, and what that does to the traditional browse-and-buy journey.

Beyond The Sale — Why the real financial story for a D2C brand is lifetime value and loyalty, not the first transaction

Beyond The Sale — Why the real financial story for a D2C brand is lifetime value and loyalty, not the first transaction.

The Tech Adoption Gap — A reality check on the distance between what retailers claim to have deployed and what's actually running on the floor

The Tech Adoption Gap — A reality check on the distance between what retailers claim to have deployed and what's actually running on the floor.

Your Customers Are The Content — How user-generated content and community turned into a genuine growth engine, not just a marketing tactic

Your Customers Are The Content — How user-generated content and community turned into a genuine growth engine, not just a marketing tactic.

One Customer, One Story — Why real personalisation means following one customer's actual journey, not just reading their dashboard segment

One Customer, One Story — Why real personalisation means following one customer's actual journey, not just reading their dashboard segment.

What The Whole Chain Needs To See — Why accurate, shared inventory visibility from warehouse to website has become the infrastructure every other customer promise depends on

What The Whole Chain Needs To See — Why accurate, shared inventory visibility from warehouse to website has become the infrastructure every other customer promise depends on.

The Funnel Is Dead, The Relationship Isn't — Why conversion works better as an ongoing relationship than as a one-way funnel customers are pushed down

The Funnel Is Dead, The Relationship Isn't — Why conversion works better as an ongoing relationship than as a one-way funnel customers are pushed down.

From Shelf To Screen — How in-store and online retail media are converging into a single advertising business retailers now run alongside selling

From Shelf To Screen — How in-store and online retail media are converging into a single advertising business retailers now run alongside selling.

What The Data Actually Buys You — What first-party customer data genuinely enables in personalisation, once you strip away the guesswork it's usually credited with removing

What The Data Actually Buys You — What first-party customer data genuinely enables in personalisation, once you strip away the guesswork it's usually credited with removing.

The Last Mile Is The First Impression — Why fulfilment and delivery have quietly become the moment that defines a customer's opinion of a brand

The Last Mile Is The First Impression — Why fulfilment and delivery have quietly become the moment that defines a customer's opinion of a brand.